Returns & Refunds
Purchase Terms
By placing an order on ambersisters.com, you confirm that you have read and agree to the terms and conditions of this website. The purchase made through this online store is considered a distance contract in accordance with European Union consumer protection regulations and applicable consumer protection laws.
Customer Support
If you wish to return or exchange a product, or if you need additional information regarding your purchase, please contact us.
Phone: +371 28310868
Customer support hours: Monday – Friday, 10:00–17:00 (Riga time)
Email: designer@ambersisters.com
Returns
Customers have the right to return or exchange a product within 14 days after receiving the order in accordance with EU consumer protection regulations.
Returned items must be unused, undamaged and in the same condition and packaging as received. Please note that return shipping costs are not covered by the seller unless the product was damaged or incorrect.
Once the returned item has been received and inspected, the purchase amount will be refunded to the original payment method within 10 business days.
Product Appearance
Please note that due to different computer screen settings and lighting conditions, product colours may slightly differ from the images shown on the website.
Contact
If you have any questions regarding your order, returns or products, please contact us at:
Amber Sisters
Email: designer@ambersisters.com
Location: Riga, Latvia